Ground Handling by CSACL

(This does not include helping to load baggage if there is a strike!)

Issues

For such a simple action of moving a suitcase from a baggage trolley onto a set of weighing scales and then onto an aircraft, the ground handling link in the air transport chain can easily become very complicated. Deciding on the optimum number of ramp handers requires balancing the often conflicting objectives of maintaining or improving service quality, safety and security; providing an environment to allow economic, effective and viable operations for the handlers, and minimising the costs to the users. Should there be minimum employment terms and wage rates for handler employees? What objective selection criteria can be set by airport operators when selecting companies to provide ramp services, and how should the airline community be involved? What should be included in Centralised Infrastructure and how much should it cost? Could a GSE pool work?

Services
Advice on Competitive Provision of Services
Review of Licencing Arrangements
Assistance with Tender Competition
Commercial and Operational Due Diligence
Performance Improvement and Process Change

Experience
Review of Ground Handling Directive for European Commission
Advice to airport operator on introduction of competitive handling
Review of In-Flight Catering Licensing for Airports Company South Africa
Due Diligence for Menzies during acquisition of smaller handler
Review of Ramp Handling in Macau